:root{--bg: #f9fafb;--panel: #ffffff;--panel-2: #f3f4f6;--border: #e5e7eb;--text: #111827;--muted: #6b7280;--faint: #9ca3af;--brand: #f97316;--brand-dark: #c2410c;--brand-soft: #ffedd5;--brand-yellow: #fb923c;--accent: #1d4ed8;--danger: #b91c1c;--good: #15803d;--radius: 8px;--radius-lg: 12px;--shadow: 0 6px 18px rgba(16, 24, 40, .08);font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text);min-height:100vh}a{color:inherit}.topbar{display:flex;align-items:center;justify-content:space-between;padding:20px 40px;max-width:1200px;margin:0 auto}.topbar .brand{justify-content:flex-start;margin:0}.login-wrap{min-height:calc(100vh - 76px);display:flex;flex-direction:column;align-items:center;padding:24px;background:radial-gradient(900px 480px at 50% -10%,rgba(255,90,31,.08),transparent 60%),var(--bg)}.pill-badge{display:inline-flex;align-items:center;gap:8px;padding:8px 18px;border-radius:999px;background:#fff4e2;border:1px solid #ffdca8;color:#a3660a;font-weight:700;font-size:13px;margin-bottom:28px}.hero-title{font-size:44px;font-weight:800;text-align:center;line-height:1.15;margin:0 0 14px;letter-spacing:-.5px}.hero-title .accent{color:var(--brand)}.hero-sub{text-align:center;color:var(--muted);font-size:16px;max-width:480px;margin:0 0 36px;line-height:1.5}.login-card{width:100%;max-width:380px;background:var(--panel);border:1px solid var(--border);border-radius:20px;padding:36px 32px;box-shadow:var(--shadow)}.brand{display:flex;align-items:center;gap:10px;justify-content:center;margin-bottom:8px}.brand-mark{width:38px;height:38px;border-radius:11px;background:linear-gradient(135deg,var(--brand),var(--brand-yellow));display:flex;align-items:center;justify-content:center;font-weight:800;font-size:16px;color:#fff;box-shadow:0 6px 16px #ff5a1f59}.brand-name{font-size:20px;font-weight:800;letter-spacing:.1px}.login-sub{text-align:center;color:var(--muted);font-size:13.5px;margin:0 0 24px}.field{margin-bottom:16px}.field label{display:block;font-size:13px;font-weight:600;color:var(--text);margin-bottom:6px}.field input{width:100%;padding:12px 14px;border-radius:11px;border:1.5px solid var(--border);background:var(--panel-2);color:var(--text);font-size:14px;outline:none;transition:border-color .15s ease}.field input:focus{border-color:var(--brand)}.row-between{display:flex;align-items:center;justify-content:space-between;font-size:13px;color:var(--muted);margin:4px 0 20px}.row-between a{color:var(--brand);text-decoration:none;font-weight:600;cursor:pointer}.checkbox-row{display:flex;align-items:center;gap:8px}.btn-primary{width:100%;padding:13px;border:none;border-radius:12px;background:var(--brand);color:#fff;font-weight:700;font-size:15px;cursor:pointer;transition:background .15s ease,transform .05s ease;box-shadow:0 10px 24px #ff5a1f47}.btn-primary:hover{background:var(--brand-dark)}.btn-primary:active{transform:translateY(1px)}.divider{display:flex;align-items:center;gap:12px;color:var(--muted);font-size:12px;margin:22px 0}.divider:before,.divider:after{content:"";flex:1;height:1px;background:var(--border)}.oauth-row{display:flex;gap:10px}.btn-ghost{flex:1;padding:11px;border-radius:11px;border:1.5px solid var(--border);background:var(--panel-2);color:var(--text);font-size:13px;font-weight:700;cursor:pointer;display:flex;align-items:center;justify-content:center;gap:8px}.btn-ghost:hover{border-color:var(--brand);color:var(--brand)}.signup-note{text-align:center;font-size:13px;color:var(--muted);margin-top:24px}.signup-note a{color:var(--brand);text-decoration:none;font-weight:700;cursor:pointer}.error-msg{background:#e13c4c14;border:1px solid rgba(225,60,76,.3);color:var(--danger);font-size:13px;padding:10px 12px;border-radius:10px;margin-bottom:16px;display:none}.error-msg.show{display:block}.foot-note{text-align:center;color:var(--muted);font-size:12.5px;margin-top:20px}.foot-note b{color:var(--brand)}.toast-stack{position:fixed;bottom:24px;right:24px;display:flex;flex-direction:column;gap:10px;z-index:999}.toast{background:var(--text);color:#fff;padding:12px 18px;border-radius:11px;font-size:13.5px;font-weight:600;box-shadow:0 12px 28px #00000040;animation:toast-in .2s ease;max-width:320px}@keyframes toast-in{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.app{display:grid;grid-template-columns:220px 340px 1fr 300px;height:100vh}.app.view-inbox{grid-template-columns:220px 340px 1fr 300px}.app.view-other{grid-template-columns:220px 1fr}.view-section[hidden]{display:none}.sidebar{background:var(--panel);border-right:1px solid var(--border);display:flex;flex-direction:column;padding:18px 14px}.sidebar .brand{justify-content:flex-start;margin-bottom:26px;padding-left:4px}.sidebar .brand-name{font-size:16px}.nav-group{margin-bottom:22px}.nav-label{font-size:11px;text-transform:uppercase;letter-spacing:.08em;color:var(--muted);padding:0 10px;margin-bottom:8px;font-weight:700}.nav-item{display:flex;align-items:center;gap:10px;padding:9px 10px;border-radius:10px;color:var(--muted);text-decoration:none;font-size:13.5px;font-weight:600;cursor:pointer;margin-bottom:2px}.nav-item:hover{background:var(--panel-2);color:var(--text)}.nav-item.active{background:var(--brand-soft);color:var(--brand-dark)}.nav-icon{width:18px;text-align:center}.badge-count{margin-left:auto;background:var(--brand);color:#fff;font-size:11px;font-weight:700;border-radius:10px;padding:1px 7px}.store-status{margin-left:auto;width:7px;height:7px;border-radius:50%;background:var(--good)}.store-status.off{background:#c8c1b6}.sidebar-footer{margin-top:auto;display:flex;align-items:center;gap:10px;padding:10px;border-top:1px solid var(--border)}.avatar{width:32px;height:32px;border-radius:50%;background:linear-gradient(135deg,var(--brand),var(--brand-yellow));display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:700;color:#fff;flex-shrink:0}.sidebar-footer .who{font-size:13px;font-weight:600}.sidebar-footer .who small{display:block;color:var(--muted);font-size:11px;font-weight:500}.logout-btn{margin-left:auto;background:none;border:none;color:var(--muted);cursor:pointer;font-size:15px}.logout-btn:hover{color:var(--danger)}.conv-col{border-right:1px solid var(--border);display:flex;flex-direction:column;background:var(--bg)}.conv-header{padding:16px 16px 12px;border-bottom:1px solid var(--border)}.conv-header h2{margin:0 0 12px;font-size:17px;font-weight:800}.search-box{position:relative}.search-box input{width:100%;padding:9px 12px 9px 32px;border-radius:10px;border:1.5px solid var(--border);background:var(--panel-2);color:var(--text);font-size:13px;outline:none}.search-box input:focus{border-color:var(--brand)}.search-box:before{content:"🔍";position:absolute;left:10px;top:8px;font-size:12px;opacity:.6}.filter-chips{display:flex;gap:6px;margin-top:12px;overflow-x:auto}.chip{padding:5px 11px;border-radius:20px;font-size:12px;font-weight:600;border:1.5px solid var(--border);background:var(--panel-2);color:var(--muted);white-space:nowrap;cursor:pointer}.chip.active{background:var(--brand-soft);color:var(--brand-dark);border-color:var(--brand)}.conv-list{overflow-y:auto;flex:1}.conv-item{display:flex;gap:10px;padding:12px 16px;border-bottom:1px solid var(--border);cursor:pointer;position:relative}.conv-item:hover{background:var(--panel-2)}.conv-item.unread{background:#fff7ed;border-left:3px solid #fdba74}.conv-item.unread:hover{background:#ffedd5}.conv-item.unread .conv-name{font-weight:800;color:var(--text)}.conv-item.unread .conv-preview{color:var(--text);font-weight:600}.conv-item.unread .conv-time{color:var(--brand);font-weight:700}.conv-item.active{background:var(--panel-2);border-left:3px solid var(--brand)}.conv-avatar{width:38px;height:38px;border-radius:50%;background:var(--panel-2);border:1px solid var(--border);display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:700;flex-shrink:0;position:relative}.platform-dot{position:absolute;bottom:-2px;right:-2px;width:15px;height:15px;border-radius:50%;border:2px solid var(--bg);font-size:8px;display:flex;align-items:center;justify-content:center}.dot-shopee{background:#ee4d2d}.dot-lazada{background:#0f146d}.dot-tiktok{background:#111}.dot-fb{background:#1877f2}.conv-main{flex:1;min-width:0}.conv-top{display:flex;justify-content:space-between;align-items:baseline}.conv-name{font-size:13.5px;font-weight:700}.conv-time{font-size:11px;color:var(--muted)}.conv-preview{font-size:12.5px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:2px}.unread-dot{width:8px;height:8px;border-radius:50%;background:var(--brand);position:absolute;right:14px;top:18px}.resolved-tag{font-size:10px;font-weight:700;color:var(--good);background:#1fae5f1f;padding:1px 7px;border-radius:8px;margin-left:6px}.empty-state{padding:40px 20px;text-align:center;color:var(--muted);font-size:13px}.chat-col{display:flex;flex-direction:column;background:var(--bg)}.chat-header{padding:14px 20px;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between}.chat-header-info{display:flex;align-items:center;gap:12px}.chat-header-info .name{font-size:15px;font-weight:700}.chat-header-info .meta{font-size:12px;color:var(--muted)}.chat-actions{display:flex;gap:8px}.icon-btn{width:32px;height:32px;border-radius:9px;border:1.5px solid var(--border);background:var(--panel-2);color:var(--text);cursor:pointer;font-size:14px}.icon-btn:hover{border-color:var(--brand)}.icon-btn.on{background:var(--brand-soft);border-color:var(--brand)}.chat-body{flex:1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:12px}.msg-date{text-align:center;font-size:11px;color:var(--muted);margin:6px 0}.msg{max-width:62%;padding:10px 13px;border-radius:14px;font-size:13.5px;line-height:1.45}.msg.in{align-self:flex-start;background:var(--panel-2);border:1px solid var(--border);border-bottom-left-radius:4px}.msg.out{align-self:flex-end;background:var(--brand-soft);color:var(--text);border-bottom-right-radius:4px;border:1px solid rgba(255,90,31,.3)}.msg-time{font-size:10px;color:var(--muted);margin-top:4px}.msg-translation{font-size:12px;color:var(--accent);margin-top:6px;padding-top:6px;border-top:1px dashed var(--border);font-style:italic}.order-card{align-self:flex-start;background:var(--panel-2);border:1px solid var(--border);border-radius:12px;padding:12px 14px;font-size:12.5px;max-width:62%}.order-card .title{font-weight:700;margin-bottom:6px;color:var(--brand-dark)}.chat-composer{border-top:1px solid var(--border);padding:14px 20px}.quick-replies{display:flex;gap:6px;margin-bottom:10px;overflow-x:auto}.qr-chip{padding:5px 10px;border-radius:8px;font-size:11.5px;font-weight:600;background:var(--panel-2);border:1.5px solid var(--border);color:var(--muted);white-space:nowrap;cursor:pointer}.qr-chip:hover{color:var(--brand-dark);border-color:var(--brand)}.composer-row{display:flex;gap:10px;align-items:flex-end}.composer-row textarea{flex:1;resize:none;border-radius:11px;border:1.5px solid var(--border);background:var(--panel-2);color:var(--text);padding:10px 12px;font-size:13.5px;font-family:inherit;outline:none;min-height:42px;max-height:120px}.composer-row textarea:focus{border-color:var(--brand)}.send-btn{padding:11px 18px;border:none;border-radius:11px;background:var(--brand);color:#fff;font-weight:700;cursor:pointer;font-size:13.5px;box-shadow:0 8px 18px #ff5a1f47}.send-btn:hover{background:var(--brand-dark)}.info-col{border-left:1px solid var(--border);background:var(--panel);padding:20px;overflow-y:auto}.info-profile{text-align:center;margin-bottom:20px}.info-avatar{width:64px;height:64px;border-radius:50%;background:linear-gradient(135deg,var(--brand),var(--brand-yellow));margin:0 auto 10px;display:flex;align-items:center;justify-content:center;font-size:22px;font-weight:700;color:#fff}.info-profile .name{font-size:15px;font-weight:700}.info-profile .platform-tag{display:inline-block;margin-top:6px;font-size:11px;font-weight:600;padding:3px 9px;border-radius:20px;background:var(--panel-2);border:1px solid var(--border);color:var(--muted)}.info-section{margin-bottom:20px}.info-section h4{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);margin:0 0 10px;font-weight:700}.info-row{display:flex;justify-content:space-between;font-size:13px;padding:6px 0;border-bottom:1px dashed var(--border)}.info-row span:first-child{color:var(--muted)}.stat-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}.stat-box{background:var(--panel-2);border:1px solid var(--border);border-radius:11px;padding:12px;text-align:center}.stat-box .num{font-size:18px;font-weight:800;color:var(--brand)}.stat-box .lbl{font-size:11px;color:var(--muted);margin-top:2px}.tag-list{display:flex;gap:6px;flex-wrap:wrap}.tag{font-size:11px;font-weight:600;padding:4px 9px;border-radius:20px;background:var(--panel-2);border:1px solid var(--border)}.view-panel{padding:32px 40px;overflow-y:auto;max-width:980px}.view-panel h2{font-size:22px;font-weight:800;margin:0 0 6px}.view-panel .view-sub{color:var(--muted);font-size:14px;margin:0 0 28px}.card-list{display:flex;flex-direction:column;gap:12px}.feature-card{background:var(--panel);border:1px solid var(--border);border-radius:14px;padding:16px 18px;display:flex;align-items:center;justify-content:space-between;gap:16px}.feature-card .fc-main{min-width:0}.feature-card .fc-title{font-weight:700;font-size:14.5px}.feature-card .fc-sub{color:var(--muted);font-size:12.5px;margin-top:3px}.btn-sm{padding:8px 14px;border-radius:9px;border:1.5px solid var(--border);background:var(--panel-2);font-size:12.5px;font-weight:700;cursor:pointer;color:var(--text);white-space:nowrap}.btn-sm:hover{border-color:var(--brand);color:var(--brand-dark)}.btn-sm.danger:hover{border-color:var(--danger);color:var(--danger)}.btn-sm.primary{background:var(--brand);border-color:var(--brand);color:#fff}.btn-sm.primary:hover{background:var(--brand-dark)}.add-bar{display:flex;justify-content:flex-end;margin-bottom:16px}.toggle{position:relative;width:42px;height:24px;flex-shrink:0}.toggle input{display:none}.toggle-track{position:absolute;top:0;right:0;bottom:0;left:0;background:#d9d2c6;border-radius:20px;cursor:pointer;transition:background .15s ease}.toggle-track:after{content:"";position:absolute;top:3px;left:3px;width:18px;height:18px;background:#fff;border-radius:50%;transition:transform .15s ease;box-shadow:0 2px 4px #0003}.toggle input:checked+.toggle-track{background:var(--brand)}.toggle input:checked+.toggle-track:after{transform:translate(18px)}.stat-grid-lg{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:28px}.stat-box-lg{background:var(--panel);border:1px solid var(--border);border-radius:14px;padding:18px}.stat-box-lg .num{font-size:26px;font-weight:800;color:var(--brand)}.stat-box-lg .lbl{font-size:12.5px;color:var(--muted);margin-top:4px;font-weight:600}.stat-box-lg .delta{font-size:11.5px;color:var(--good);margin-top:6px;font-weight:700}.range-row{display:flex;gap:8px;margin-bottom:20px}.settings-form{max-width:460px}.settings-form .field input,.settings-form .field select{width:100%;padding:11px 13px;border-radius:10px;border:1.5px solid var(--border);background:var(--panel-2);color:var(--text);font-size:13.5px;outline:none;font-family:inherit}.settings-form .field input:focus,.settings-form .field select:focus{border-color:var(--brand)}::-webkit-scrollbar{width:8px;height:8px}::-webkit-scrollbar-thumb{background:var(--border);border-radius:8px}::-webkit-scrollbar-track{background:transparent}@media (max-width: 1200px){.app.view-inbox{grid-template-columns:200px 300px 1fr}.info-col{display:none}}.view-panel-wide{max-width:1280px}.home-topline{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:22px}.plan-chip-wrap{display:flex;align-items:center;gap:10px}.plan-chip{font-size:12.5px;font-weight:700;padding:6px 13px;border-radius:20px;background:var(--panel-2);border:1.5px solid var(--border);color:var(--text)}.home-card{background:var(--panel);border:1px solid var(--border);border-radius:14px;padding:18px 20px;margin-bottom:16px}.home-card-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:14px}.home-card-head h3{margin:0;font-size:15px;font-weight:800}.home-card-note{font-size:12px;color:var(--muted);display:flex;align-items:center;gap:8px}.platform-row{display:flex;gap:12px;flex-wrap:wrap}.platform-tile{flex:1;min-width:110px;border:1.5px solid var(--border);border-radius:12px;background:var(--panel-2);padding:14px 10px;text-align:center;cursor:pointer;transition:border-color .15s ease}.platform-tile:hover{border-color:var(--brand)}.platform-tile .p-icon{font-size:22px;display:flex;justify-content:center}.platform-dot.logo{background:#fff;border:1.5px solid var(--border)}.store-ic{display:flex;justify-content:center}.info-profile .platform-tag{display:inline-flex;align-items:center;gap:5px}.msg-ai-tag{font-size:10px;font-weight:700;color:var(--accent);margin-bottom:3px;letter-spacing:.02em}.reply-chip{display:inline-flex;align-items:center;gap:3px;margin-top:4px;padding:1.5px 7px;border-radius:20px;font-size:10px;font-weight:700;letter-spacing:.02em}.reply-chip.ai{background:#ffedd5;color:#c2410c}.reply-chip.human{background:var(--panel-2);color:var(--muted);border:1px solid var(--border)}.reply-chip.waiting{background:#fef3c7;color:#b45309}.storefilter{position:relative;display:inline-block}.storefilter .btn-sm.active{border-color:var(--brand);color:var(--brand);font-weight:700}.sf-caret{font-size:9px;margin-left:4px;opacity:.7}.sf-panel{position:absolute;top:calc(100% + 6px);left:0;z-index:60;min-width:230px;background:var(--panel);border:1px solid var(--border);border-radius:12px;box-shadow:0 10px 30px #0000001a;padding:6px}.sf-item{display:flex;align-items:center;gap:9px;padding:8px 10px;border-radius:8px;font-size:12.5px;font-weight:600;cursor:pointer}.sf-item:hover{background:var(--panel-2)}.sf-item.checked{color:var(--brand)}.sf-ic{width:18px;display:flex;justify-content:center}.sf-ic i{font-size:14px;color:var(--muted)}.sf-name{flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.sf-check{color:var(--brand);font-weight:800}.sf-sep{height:1px;background:var(--border);margin:4px 6px}.sf-empty,.sf-hint{font-size:11px;color:var(--muted);padding:7px 10px}.funnel-wrap{display:grid;grid-template-columns:380px 1fr;gap:22px;margin-bottom:18px;align-items:stretch}@media (max-width: 1150px){.funnel-wrap{grid-template-columns:1fr}}.funnel{position:relative;padding:8px 0 8px 104px;display:flex;flex-direction:column;justify-content:center;gap:6px}.fn-stage{color:#fff;text-align:center;padding:16px 10px 14px;display:flex;flex-direction:column;justify-content:center;min-height:76px}.fn-stage .fn-lbl{font-size:12px;font-weight:600;opacity:.95}.fn-stage .fn-num{font-size:20px;font-weight:800;margin-top:4px}.funnel .s1{background:#fdba74;clip-path:polygon(0 0,100% 0,86% 100%,14% 100%)}.funnel .s2{background:#fb923c;width:72%;margin:0 auto;clip-path:polygon(0 0,100% 0,81% 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